Refund policy

We want you to be happy with your order. If you're not, you can return unused items within 30 days of delivery for a refund or exchange.

How to start a return: Email your order number to support@theslideguy.com and we'll send return instructions. Items must be unused, in the same condition you received them, and in their original packaging.

Used items: Because of the nature of our products, we can't accept returns on items that have been used.

Damaged or incorrect items: Glass is fragile, and we pack every order with care. If your order arrives broken, damaged, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll replace it or refund you.

Color variation: Each piece is handmade, so color and finish may vary slightly from the photos. This isn't considered a defect.

Return shipping: You're responsible for return shipping costs, unless the item arrived damaged or incorrect. We recommend a tracked service, since we can't be responsible for returns that don't reach us.